The StrideLinx Cloud is designed as a High Availability (HA) system consisting of a clustered environment with 100+ Linux-based servers spread along 14 data centers. This environment is host to multiple systems, including Kubernetes-based microservices, a public API, three different database types, and redundant VPN servers.
With this HA infrastructure, StrideLinx is able to reach an uptime percentage close to its 99.9% goal.
The entire infrastructure is under 24/7 real-time monitoring, to ensure any problem is detected as quickly as possible. Thousands of various checks are performed every hour - system metrics, custom scripts, log analysis, and file integrity, along with actionable alerts - to monitor every service. A dedicated Operations Team is available 24/7 to respond to these reported alerts and incidents to ensure recovery of all services is reached as soon as possible.
Communication with our customers
For any questions or if you wish to report a problem, please contact StrideLinx Support, available during business hours. Companies with an optional SLA also receive support outside business hours. Please note that the Operations Team is not directly available for our customers to ensure they are focused solely on maintaining the StrideLinx Cloud and solving incidents.