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VPN client installation and uninstallation

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Supported Operating Systems

The StrideLinx VPN Client is supported on versions of Microsoft Windows (both 32-bit and 64-bit), Apple macOS, and Linux that are still supported by their respective developers. In other words, versions that are not end-of-life yet. Click below to see your Operating System's end-of-life dates:

The StrideLinx VPN Client is a lightweight application that runs in the background of the computer as a service or daemon. It enables making a VPN connection to your devices from within the web browser.

Microsoft Windows

Download

The StrideLinx VPN Client installer can be downloaded in the following ways:

  • When clicking Connect at any device in the StrideLinx Cloud.
    • The prompt will only show if you don't have the VPN Client installed yet.
  • At Fleet Manager > Tools.
  • In the VPN component on a Device page.
  • In the blue VPN connection status bar in the bottom right.
    • This is only shown when you have an active VPN connection.

Install

  1. Use the VPN Client executable in the Downloads folder to start the installation.
  2. Follow the steps in the installation wizard.
  3. Restart the browser.

Uninstall

  1. Open Apps & features by right-clicking on the Start Button and selecting it. Or, open Programs and Features in Control Panel or by executing the following command: 
    appwiz.cpl
  2. Select StrideLinx VPN Client and select Uninstall.
  3. Follow the steps in the wizard.

The StrideLinx VPN Client installs a virtual network adapter (TAP-adapter). This is a separate piece of software that can be installed by VPN software from other vendors too. Only follow these additional steps if no other VPN software is used besides the StrideLinx VPN Client:

  1. Open Apps & features or Programs and Features.
  2. Select TAP-Windows {version} and select Uninstall.
  3. Follow the steps in the wizard.

Uninstalling the VPN client does not delete the configuration file.

To revert back to default settings, the file

configuration.json located at C:\ProgramData\StrideLinx\VPN Client

needs to be deleted after the VPN was uninstalled and prior to installing it again.

 

If the VPN client's settings remained unchanged, the beforementioned file might not exist.

In this case a new installation will use default settings without further action.

Apple macOS

Download

The StrideLinx VPN Client installer can be downloaded in the following ways:

  • When clicking Connect at any device in the StrideLinx Cloud.
    • The prompt will only show if you don't have the VPN Client installed yet.
  • At Fleet Manager > Tools.
  • In the VPN component on a Device page.
  • In the blue VPN connection status bar in the bottom right.
    • This is only shown when you have an active VPN connection.

Install

  1. Use the VPN Client executable in the Downloads folder to start the installation.
  2. Follow the steps in the installation wizard.
  3. Restart the browser.

Uninstall

  1. Download the uninstall file vpn_client_macos_uninstall from here.
  2. Open a terminal and execute these commands. This will change to the Downloads folder, make the file executable, and run it with superuser privileges. 
    cd ~/Downloads
    chmod +x vpn_client_macos_uninstall
    sudo ./vpn_client_macos_uninstall

Linux

Supported installers and init systems

The VPN Client has been designed to work on almost all well-known distributions. The Linux installer script is compatible with these installers:

  • APT: Debian-based distributions (Debian, Ubuntu)
  • YUM: Red Hat-based distributions (Red Hat Enterprise, CentOS, Fedora)
  • PacMan: Arch Linux-based distributions (Arch Linux, Manjaro)

The installer script is compatible with these init systems:

  • SystemD
  • Upstart
  • System 5 init/rc (init)
Supported browsers
On Linux, only Mozilla Firefox is supported.

Download

The StrideLinx VPN Client installer can be downloaded in the following ways:

  • When clicking Connect at any device in the StrideLinx Cloud.
    • The prompt will only show if you don't have the VPN Client installed yet.
  • At Fleet Manager > Tools.
  • In the VPN component on a Device page.
  • In the blue VPN connection status bar in the bottom right.
    • This is only shown when you have an active VPN connection.

Install

  1. Open a terminal and execute these commands. This will extract the tarball, change to the directory with the installer, and run the installation with superuser privileges. 
    tar -xzf vpn_client_x64.tar.gz
    cd vpn_client_x64
    sudo ./install
  2. The VPN Client will be launched automatically as a System Daemon. This can be Systemd, Upstart or System 5 init/rc. If the service is not started, the VPN Client can be manually started by executing this command. 
    sudo /etc/ixon/vpn_client/vpn_client
    If the service might be running, you will see the message Address already in use.
  3. Restart the browser.

Uninstall

  1. Open a terminal and execute these commands. This will extract the tarball, change to the directory with the installer, and run the uninstall with superuser privileges. 
    tar -xzf vpn_client_x64.tar.gz
    cd vpn_client_x64
    sudo ./uninstall
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